Policies | Kafiex Roasters

As Roast Magazine’s 2026 Roaster of the Year, we hold ourselves to the highest standards. At Kafiex Roasters, transparency, quality, and trust guide everything we do. Below you’ll find our store policies—covering returns, privacy, and terms of service—so you know exactly what to expect when ordering from us online or in person.

Return Policy

All of our coffee is roasted fresh for each order to ensure maximum quality. For this reason, we cannot accept returns on roasted coffee once it has shipped.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@kafiex.com, and we’ll make it right.

Privacy Policy

Your privacy matters to us. We collect only the information necessary to process your orders and provide updates, such as your name, email, and shipping address.
We do not sell or share your personal data with third parties.
If you ever wish to update or remove your information, contact info@kafiex.com

Terms of Service

By purchasing through Kafiex Roasters, you agree to our terms regarding order processing, subscriptions, and website use.
Subscriptions renew automatically according to the plan selected and can be modified or canceled at any time before the next billing cycle.
All content on this website—including logos, images, and written material—is the property of Kafiex Roasters and may not be used without permission.

Questions?
If you have any questions about these terms or your order, please reach out to us at info@kafiex.com — we’re always happy to help.

Last updated: October 2025