Shipping policy

Last updated: July 14, 2026

Order Processing

All Kafiex coffee is roasted fresh for each order to provide the best possible quality.

Orders are generally processed and transferred to the shipping carrier within [insert number] business days after the order is placed. Business days do not include weekends or federal holidays.

Processing time is separate from shipping transit time. The delivery estimate shown at checkout begins after the carrier receives the package.

Processing may take longer during holidays, major product releases, severe weather, or periods of unusually high order volume. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Shipping Carriers and Delivery Options

Kafiex Roasters ships orders using USPS and UPS.

Available shipping methods, estimated transit times, and rates are displayed at checkout based on the destination, package size, weight, and selected service. Customers may choose from the available standard or expedited shipping options.

Carrier delivery estimates are not guaranteed. Delays caused by weather, carrier disruptions, incorrect addresses, or other circumstances outside our reasonable control may affect delivery.

Free Shipping on Orders Over $65

Eligible retail orders with a merchandise subtotal of $65 or more qualify for automatic free standard shipping, subject to a maximum standard shipping rate of $10.

For Kafiex’s typical package sizes, this covers standard shipping to addresses in all 50 states.

Customers may select a faster shipping method when available. Expedited shipping services that exceed the free-shipping limit will be charged at the rate displayed during checkout.

The free-shipping offer:

Applies to eligible retail merchandise
Is calculated automatically at checkout
Does not apply to taxes or other fees
May not apply to wholesale orders, commercial equipment, custom orders, or other transactions governed by separate terms

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address.

Please contact info@kafiex.com immediately if you discover an address error. We will make reasonable efforts to update the address, but we cannot guarantee changes after an order has entered fulfillment or been transferred to the carrier.

Kafiex is not responsible for delays or failed delivery caused by an incomplete or incorrect address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

Order Tracking

When your order ships, you will receive a shipping-confirmation email containing tracking information.

Tracking information may take up to 24 hours to update after the carrier receives the package.

Delayed or Missing Packages

If tracking has not updated for several business days or your package appears to be delayed, contact us at info@kafiex.com. We will help review the tracking information and, when appropriate, initiate an inquiry with USPS or UPS.

If a package is marked as delivered but cannot be located, please:

Confirm that the shipping address on the order is correct.
Check around the delivery location and with other members of the household or business.
Check with neighbors, building management, or front-desk staff.
Contact the carrier using the tracking number.
Contact Kafiex if the package remains missing.

Carrier investigations and claims can take time to complete. Replacements or refunds for missing shipments will be evaluated based on the circumstances and the outcome of any carrier investigation.

Damaged or Incorrect Orders

Inspect your order when it arrives.

If an order arrives damaged, defective, or incorrect, contact info@kafiex.com within seven days of delivery. Include your order number and photographs of the product, shipping carton, label, and interior packaging.

Please retain the product and all packaging until we have reviewed the issue. Depending on the circumstances, we may provide a replacement, store credit, or refund in accordance with our Refund Policy.

Returned or Undeliverable Packages

Packages returned because of an incorrect or incomplete address, refusal, failed delivery attempts, or failure to collect the package may require an additional shipping payment before they can be resent.

Because roasted coffee is perishable and prepared specifically for each order, coffee returned as undeliverable may not be eligible for a refund.

Wholesale and Commercial Equipment

Wholesale coffee, commercial equipment, freight shipments, installations, and other business-to-business transactions may have separate shipping and delivery terms stated in the applicable estimate, invoice, purchase agreement, or wholesale agreement.

If those terms differ from this policy, the terms provided for the specific commercial transaction will control.